Auxilium Management Service - References

Complaint Management

Auxilium Management Service developed complaint management procedures for a corporate client with multiple businesses nation-wide. These are being incorporated as a core element in this client´s relationship management routines. Modules include

  • Fostering complaints/feedback from customers
  • Documenting and handling complaints
  • Evaluating and resolving complaints

VIDEOS

Quality Management and Addressing Risks and Opportunities

(Dr. Frank Herdmann & Sam Somerville)

A quality management system helps organisations to consistently provide products and services that meet requirements and support customer satisfaction. ISO 9001 is the international standard that sets out requirements for a quality management system. It is one of ISO’s most widely used standards.

More >>
Gluckweg 10  |  12247 Berlin
fon+49 30 - 771 90 321
fax+49 30 - 771 90 322
cell+49 172 - 301 91 24
email

IMPRINT