Auxilium Management Service - References

Complaint Management

Auxilium Management Service developed complaint management procedures for a corporate client with multiple businesses nation-wide. These are being incorporated as a core element in this client´s relationship management routines. Modules include

  • Fostering complaints/feedback from customers
  • Documenting and handling complaints
  • Evaluating and resolving complaints

WEBINAR

Positive management of enterprises

(Frank Herdmann & Mathias Wernicke)

More resilience by implementing an integrated management system (IMS):

Four questions regarding management systems for enterprises answered in just 7 minutes: What are management systems and what types exist? Why are standards important for the management of enterprises? What are the most important standards for management? What does integration mean and how can it be implemented?

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