Auxilium Management Service - Executive Summary

Number 6 (2012 - February):
Customer Service: Success by Satisfaction

Planning, organizing and supervising alone do not guarantee success. This target can be achieved most easily by satisfaction: customer satisfaction with the customer communicating his or her experience, employee, coworker and superior satisfaction making collaboration a lot easier, and satisfaction of the acting staff member most likely to raise the quality of work. All three levels need to be taken care of... – topics:

Management of satisfaction a factor determining success

Intra- and interpersonal development

Systems development

Basic elements of satisfaction management

The complete paper in German can be downloaded as PDF:

download PDF (GERMAN)


Resilience, Integrated Management System and Business Continuity

While not all risks, crises, emergencies and disruptions can be avoided each organization can strive to be prepared as best as one can. – topics:

Integrated Management System
Business Continuity
Processes for a BCMS
Management Disciplines supporting Resilience
download PDF


»Profiting from the US Marketplace:«

(Don Keysser, Minnesota - )
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Auxilium: Our U.S. Commercial Partner Don Keysser of Hannnover LTD. in Minnesota asked whether you are »Making the right Choices?« He talked about reasons to decide for the U.S. market, key issues when doing so, distribution channels and financing. (on Oktober 15th,2014 at Fraunhofer Heinrich-Hertz-Institute, Berlin)

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