OM for Public Transport
(Centralization of Business Processes in an Organizational Manual)
The Public Transportation Services of a major city in Brandenburg maintained a »Management Compendium« (MC) as part of their EFQM-activities. This MC was disburdened from out-dated dead weight and received a new structure. All business processes were removed and reunited in a new Organizational Manual (OM). By the reduction of the number of accessible documents, the new structure aligned to the enterprise and better layout transparency increased tremendously and user resistance decreased thereby.
All documents within the MC were screened for up-to-datedness. If they were not transferred to the OM they were made available for staff in a knowledgebase data center or archived for executive management access only unless it was deleted altogether. All other storage locations in the system were closed for documents which are not part of day-to-day handling.
The rules for routine updating of the OM were established in a new business process.
