Auxilium Management Service - References

Complaint Management

Auxilium Management Service developed complaint management procedures for a corporate client with multiple businesses nation-wide. These are being incorporated as a core element in this client´s relationship management routines. Modules include

  • Fostering complaints/feedback from customers
  • Documenting and handling complaints
  • Evaluating and resolving complaints

VIDEOS

The IMS – A Pratical Guide and Addressing Risks and Opportunities

(Dr. Frank Herdmann & Dr. Szusanne Van Hove)

The IUMSS (Intgrated Use of Management System Standards) handbook has been reviewed and refined to become a practical guide.

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