Auxilium Management Service - References

Complaint Management

Auxilium Management Service developed complaint management procedures for a corporate client with multiple businesses nation-wide. These are being incorporated as a core element in this client´s relationship management routines. Modules include

  • Fostering complaints/feedback from customers
  • Documenting and handling complaints
  • Evaluating and resolving complaints

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Compliance Management and Risks

(Dr. Frank Herdmann & Kev Brear)

Enterprises have to be sure that they adhere to laws, regulations, and ethical standards within their operational context. This helps to mitigate risks, fostering a culture of integrity, and enhancing organizational governance and reputation Management summarizes this as compliance and ISO has created a family of standards around this issue.

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