Auxilium Management Service - References

Complaint Management

Auxilium Management Service developed complaint management procedures for a corporate client with multiple businesses nation-wide. These are being incorporated as a core element in this client´s relationship management routines. Modules include

  • Fostering complaints/feedback from customers
  • Documenting and handling complaints
  • Evaluating and resolving complaints

EXECUTIVE SUMMARY

Compliance and Risk Management reloaded

What is new since ISO 31000 has been published and the system of management system standards has been introduced by ISO? – topics:

The so called risk based approach
ISO 31000
The risk management process a plug-in-dongle
Compliance risks
download PDF (GERMAN)

THINKTANK

»Profiting from the US Marketplace:«

(Don Keysser, Minnesota - )
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Auxilium: Our U.S. Commercial Partner Don Keysser of Hannnover LTD. in Minnesota asked whether you are »Making the right Choices?« He talked about reasons to decide for the U.S. market, key issues when doing so, distribution channels and financing. (on Oktober 15th,2014 at Fraunhofer Heinrich-Hertz-Institute, Berlin)

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