Auxilium Management Service - Executive Summary

Number 6 (2012 - February):
Customer Service: Success by Satisfaction

Planning, organizing and supervising alone do not guarantee success. This target can be achieved most easily by satisfaction: customer satisfaction with the customer communicating his or her experience, employee, coworker and superior satisfaction making collaboration a lot easier, and satisfaction of the acting staff member most likely to raise the quality of work. All three levels need to be taken care of... – topics:

Management of satisfaction a factor determining success

Intra- and interpersonal development

Systems development

Basic elements of satisfaction management

The complete paper in German can be downloaded as PDF:

download PDF (GERMAN)

EXECUTIVE SUMMARY

Compliance and Risk Management reloaded

What is new since ISO 31000 has been published and the system of management system standards has been introduced by ISO? – topics:

The so called risk based approach
ISO 31000
The risk management process a plug-in-dongle
Compliance risks
download PDF (GERMAN)

THINKTANK

»Profiting from the US Marketplace:«

(Don Keysser, Minnesota - )
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Auxilium: Our U.S. Commercial Partner Don Keysser of Hannnover LTD. in Minnesota asked whether you are »Making the right Choices?« He talked about reasons to decide for the U.S. market, key issues when doing so, distribution channels and financing. (on Oktober 15th,2014 at Fraunhofer Heinrich-Hertz-Institute, Berlin)

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