Auxilium Management Service - Executive Summary

Number 6 (2012 - February):
Customer Service: Success by Satisfaction

Planning, organizing and supervising alone do not guarantee success. This target can be achieved most easily by satisfaction: customer satisfaction with the customer communicating his or her experience, employee, coworker and superior satisfaction making collaboration a lot easier, and satisfaction of the acting staff member most likely to raise the quality of work. All three levels need to be taken care of... – topics:

Management of satisfaction a factor determining success

Intra- and interpersonal development

Systems development

Basic elements of satisfaction management

The complete paper in German can be downloaded as PDF:

download PDF (GERMAN)

VIDEOS

Energy Management and Risks

(Dr. Frank Herdmann & Deann Desai)

Energy costs and energy availability are becoming more and more a concern of any organization globally. Energy is a critical resource and its efficient use can lead to significant cost savings and environmental benefits, improve competitiveness and ensure business continuity. It contributes to climate change mitigation by reducing greenhouse gas emissions and supports compliance with legal and regulatory requirements. A reduced carbon footprint and alignment with sustainability goals will further help the organization and – at the least – improve its reputation.

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