Number 6 (2012 - February):
Customer Service: Success by Satisfaction
Planning, organizing and supervising alone do not guarantee success. This target can be achieved most easily by satisfaction: customer satisfaction with the customer communicating his or her experience, employee, coworker and superior satisfaction making collaboration a lot easier, and satisfaction of the acting staff member most likely to raise the quality of work. All three levels need to be taken care of... – topics:
Management of satisfaction a factor determining success
Intra- and interpersonal development
Systems development
Basic elements of satisfaction management
The complete paper in German can be downloaded as PDF:
download PDF (GERMAN)
